Effective Date: 17 October 2025
Last Updated: 17 October 2025
1. Who We Are
This Privacy Policy explains how Convert Extend UK Limited (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit https://www.conversions-and-extensions.co.uk.
Company name: Convert Extend UK Limited
Registered office: 8 Church Green East, Redditch, Worcestershire, B98 8BP
Service offices:
- 85 Uxbridge Road, Ealing Cross, London, W5 5BW
- Suite 1, Noble House, Mount Hill Lane, Gerrards Cross, Buckinghamshire, SL9 8SU
Email: lorraine@convertextend.com
2. What Information We Collect
We may collect the following types of personal data:
- Name, email address, and telephone number (from contact and quotation forms)
- Project details and any messages you submit
- IP address, browser type, and usage data (via cookies and analytics tools)
- Marketing data such as preferences, interactions, and engagement with our site or ads
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations
- Manage projects and maintain customer relationships
- Improve our website, products, and services
- Analyse performance and marketing effectiveness
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal data with third parties.
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: When you submit a contact or quotation form.
- Contract: When it is necessary to perform a service or fulfil an agreement.
- Legitimate interest: To enhance our services, communications, and website experience.
- Legal obligation: When processing is required by UK law.
5. Data Sharing
We may share data with trusted third parties including:
- Service providers (hosting, analytics, marketing, or CRM platforms)
- Professional advisors (accountants, lawyers, consultants)
- Regulatory or legal authorities where required by law
All partners and processors comply with the UK General Data Protection Regulation (UK GDPR).
6. Cookies and Tracking
We use cookies for analytics and marketing purposes to help improve website functionality and user experience. For detailed information on the types of cookies we use, please see our Cookie Policy.
7. Data Retention
We retain personal data only for as long as necessary to fulfil its intended purpose or meet legal and business obligations. Typically, this is up to 7 years from the date of collection.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of inaccurate information
- Object to certain types of processing
- Withdraw consent at any time
- Request a copy of your data (data portability)
To exercise any of these rights, please contact: lorraine@convertextend.com
9. Data Security
We use SSL encryption, secure UK-based hosting, and firewalls to protect your data from unauthorised access, alteration, or loss. Access to personal data is restricted to authorised staff only.
10. Contact and Complaints
If you have any questions about this policy or how we handle your data, please contact us at lorraine@convertextend.com.
If you are dissatisfied with how your data has been handled, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
